Sep 23, 2026 · 1:02:40 · Technology & AI · Guest Experience
The AI Concierge Is Already Here
Kim Bennett · Founder and CEO, AtlasGuru
About this episode
Guests now plan trips with AI and arrive with golf, spa, and dining already booked. Kim, formerly of Condé Nast, Amazon, and Nordstrom, explains what that shift means for concierge and guest services teams.
In this conversation
- Why AI is becoming the starting point for travel planning
- What changes for concierge and front desk roles
- Pre-arrival revenue and earlier ancillary bookings
- Skills to hire for as AI absorbs transactional work